This article provides an overview of the Leading at the Speed of Trust experience and how to launch it to your organization on the FranklinCovey Impact Platform.
At its foundation, Leading at the Speed of Trust is about building a high-trust culture in which leaders are highly aware of what they say and do so people feel safe enough and inspired to volunteer their best efforts—which increases the speed and decreases the cost of doing business.
To the untrained eye, trust is a hidden variable that unknowingly determines levels of performance in individuals, teams, and organizations. But leaders who complete Leading at the Speed of Trust gain the skills to “see” trust everywhere, measuring its effect on speed and cost (trust taxes and dividends). They recognize that everything they say and do affects the level of trust in their teams and significantly influences virtually all performance outcomes.
Leading at the Speed of Trust is most impactful when implemented alongside Working at the Speed of Trust, the corollary trust course designed for individual contributors inside their teams. When both courses are taught simultaneously or closely together in a team or organization, everyone gains the skills they need to support each other in creating a high trust culture.
Before the course begins, we recommend that leaders take the Speed of Trust (SOT) Leader Assessment (formally known as the Trust Quotient (tQ)) to get insights into how they and others perceive their trustworthiness. In the course and subsequent sustainment journey, leaders focus on those insights to increase trust dividends by learning to strengthen their personal credibility and demonstrate high-trust behaviors while avoiding counterfeit behaviors that create trust taxes. Through real-world experiential activities, they prepare for and practice conversations that extend, restore, and develop trust with others—key leadership skills required in today’s complex workplace to ensure a culture of high trust.
How to Launch to Leaders
Thewill soon be available for administrators to assign to passes, teams, and individual learners from the Admin Platform. It is In the meantime, you can contact the FranklinCovey All Access Care team (email@example.com) or your FranklinCovey team to get started. Please be sure to specify that you want to launch the Speed of Trust Leader Assessment, rather than FranklinCovey’s 360 Diagnostic.
Recommended Timing: 3-4 Weeks Before the Course
To allow sufficient time for leaders to complete their self-assessment and receive peer feedback, we recommend giving learners at least three weeks to complete the assessment before their course begins.
For more information please visit: Speed of Trust Leader Assessment Overview
Leading at the Speed of Trust (LSOT) Modules 1, 2, and 3 focus on personal credibility and individual high-trust behaviors which as Stephen M. R. Covey states, are “inextricably connected.”
LSOT Modules 1-3 can be deployed Live-Online, Live In-Person, and On Demand from the Impact Platform. All modalities include application challenges, automated reinforcement, and Huddle Guides.
How to Assign Leading at the Speed of Trust Modules 1-3
Module 4 (optional only after taking Modules 1–3) focuses on team credibility, strengthening the collective 4 Cores of Credibility and 13 Behaviors of High Trust among the team. Module 4 is designed around the results of the Speed of Trust Team Assessment (formally known as the Team Trust Index), generally comparing how each member rates themselves versus how they rate their other team members. Therefore, the SOT Team Assessment is required for Module 4.
Module 4 is designed as a Live In-Person or Live-Online 120-minute module delivery. It is NOT designed as On Demand because it is built for an intact team to foster discussion and collaboration around a source of truth in the data. Although best done in a Live-Online setting, particularly with people spread geographically, Live In-Person also works well. It’s ideally delivered approximately 4 weeks after completing module 3; it is NOT designed to be a final session in a condensed, single-day delivery of modules 1–3.
How to assign Leading at the Speed of Trust Module 4 "The Speed of Trust: Be a High-Trust Team"
LSOT Module 4 is designed around the results of the Speed of Trust Team Assessment (formally known as the Team Trust Index), generally comparing how each member rates themselves versus how they rate their other team members. From the collective data, the intact team utilizes the mindsets and skillsets from Modules 1–3 combined with a highly customized, consultative approach. This ensures intact teams apply those skills to create a high or higher-trust team as measured by the ongoing data. Module 4 is not a training session—it is an application and consultative session, using the team’s data to initiate high stakes and sometimes sensitive conversations among the team, confronting reality while applying the 4 Cores and 13 Behaviors of High Trust at the team level. Getting the real issues out (versus a training slide teaching) allows the team to “talk truthfully,” “demonstrate respect,” and “clarify expectations” moving forward, all based on the data.
How to Launch the Speed of Trust Team Assessment
Please contact the FranklinCovey All Access Care team (firstname.lastname@example.org) or your FranklinCovey team to get started. We will provide your SOT Team Assessment link and share more information about the process for receiving your SOT Team Assessment report and PowerPoint for your session.
Recommended Timing: 4 weeks before Module 4 session
To allow sufficient time for the team to complete the assessment and for FranklinCovey to compile your results, we recommend sharing the assessment link with learners at least two weeks before your Module 4 session.
The Speed of Trust (SOT) Team Assessment Costs
- AAP Passholders: $500 per assessment ($1,000 for the combined pre- and post)
- Non-passholders: $1,000 per assessment ($2,000 for the combined pre- and post)
Reinforce your organization’s learning with the Speed of Trust Weekly Trust Huddles microcourse. In Weekly Trust Huddles, you and your team will discuss what trust behaviors will improve Trust Dividends and reduce Trust Taxes at a team level. This microcourse automatically provides discussion guides and weekly reminders to your team that can be integrated into a existing weekly meeting. You can also customize the cadence and reminder settings to meet your team’s needs.
How to Assign the Speed of Trust Weekly Trust Huddles